Due to the nature of cryptocurrency markets all trades conducted on BT-Wallet are final and non-reversible.
Exceptions will be made if:
- A refund is required due to applicable law or regulation; or
- The erroneous trade is due to a technical error. BT-Wallet will take reasonable action to restore the user’s position prior to the error.
All deposits made to BT-Wallet user accounts can be refunded, at the request of the user, provided the following conditions are met:
- The original funding method and bank is the recipient of the refund; and
- The funds remain in the original funding currency.
If a portion of the funds remains in the user account, a partial refund may be completed at the request of the user. We reserve the right to hold refunds for a period of up to 14 days or until we can verify the source of deposited funds. Refunds will only be sent to the same account and method used by the funding transaction.
Should you have any additional questions regarding our Refund Policy, please contact our team at [email protected].
